Terms and Condition

Acceptance
These terms and conditions concern the use of any products and/or services provided by Trimark Safety Solutions, a division of Trimark People Solutions Incorporated, and any partnerships, affiliations, or subsidiaries. Trimark Safety Solutions is a reseller of products and services of Business Improvement Solutions Inc. (“Affiliation”) and disclaims any responsibility for the content available on or via websites operated by Trimark People Solutions Incorporated or Business Improvement Solutions Incorporated. These terms must be read in full before accessing our website or using any of our products and/or services.

Links to Other Websites

Our website may contain links to other websites that we do not own or operate. The linked websites have separate and independent privacy statements, notices, and terms of use, which we recommend you read carefully.  We do not have any control over such websites. Therefore we have no responsibility or liability for how the organizations that operate such linked websites may collect, use or share, secure, and otherwise handle your Personal Information as defined in our Privacy Policy. These Terms and Conditions do not address the practices of any third parties, including third-party website operators.

Disclaimer of Liability
Trimark People Solutions Incorporated shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, death, or claims and expenses of any nature whatsoever which may be suffered by you or any third party (including your company and its employees, contractors, apprentices, or other affiliates of your company), as a result of or which may be attributable, directly or indirectly, to the access and use of the website, any information contained on the website, and the user’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or any other person, firm, insurer, or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury, death, or claims and expenses of any nature whatsoever arising from the use and reliance on the products and services of Business Improvement Solutions Inc., including the content posted on this website and the advice, information, and instructions contained within same.  If Trimark People Solutions Incorporated should be found liable for loss, damage, or injury due to the use and reliance of its website and content, its liability shall be limited to a sum equal to the purchase price of a course or service to a sum no greater than CAD$1000.00, as the agreed upon damages and not as a penalty, as the exclusive remedy.

Use of our Website
By accessing our website and any affiliated or connected websites, you warrant and represent to Trimark People Solutions Incorporated that you are legally entitled to do so and to use information made available via the website.

Terms of Payment
Full payment is required before receiving access to any of our online course material. All refund and credit requests will be dictated by our refund policy without exception and/or that of our affiliate entities.

Trademarks
The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Trimark People Solutions Incorporated. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Trimark People Solutions Incorporated.

Warranties
Trimark People Solutions Incorporated makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) regarding the website or the contents accessible through the website or any other affiliated or subsidiary website, including user areas and course content.

Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies, or notices, the other relevant terms and conditions, policies, or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws
Use of this or any affiliated website shall in all respects be governed by the laws of the Province of British Columbia, Canada, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Provincial courts located in British Columbia shall have exclusive jurisdiction over all controversies arising under this agreement and agree that the venue is proper in those courts.

Return & Refund Policy
Online Training: Refunds are available for unopened online training courses if requested within 90 days of purchase. If it takes more than 90 days, a digital credit coupon will be issued to the original purchaser. Coupons do not have an expiry date and may be used on one or multiple purchases as needed until the value is used.

In-class Training: Classroom training courses may be canceled or rescheduled up to 3 business days before the scheduled training date, after which the full training price will not be refunded.

Account Suspension/Deletion

Trimark People Solutions Incorporated may suspend, modify, terminate or delete any account at any time for any abuse of our system, including without limitation a violation of these Terms and Conditions or working for or with direct competing companies or their affiliate programs.

Privacy Policy

We have set out below some important highlights of our Privacy Policy. You can obtain more information about how we collect, use, disclose, protect and otherwise handle your Personal Information by reviewing our full Privacy Policy. Capitalized terms below are defined in our full Privacy Policy.

What Personal Information Do We Collect?

• The type(s) of Personal Information that we collect from or about you and the manner in which we collect or access such Personal Information, depending on the nature of your relationship with us.
• We collect information directly from Clients or Account Holders, including name, email address, phone number, city, province/state, postal/zip code, business name, industry, profile photo, and payment card information.
• We may also record training sessions with Attendees using the record feature on the videoconferencing platform. In this case, we may collect Attendees’ image/video likeness and any Personal Information shared during the session.
• We automatically collect certain information about Website Visitors, including IP address(es), browser type and version, geographic location, and operating system version. Any device or other method of communication you use to interact with our Services, including device identifiers. Additional information includes: How you got to our Services and any links you click on to leave; Pages you view, including your interactions with any videos we offer; When you update your information, communicate with us, or order new Services; Metadata about your use of our Services and emails we send to you (including clicks and opens); Metadata about how your customers, contacts, and users interact with the Services we provide you; Issues you encounter requiring our support or assistance 
• We store the data we collect in various places within our infrastructure, including system log files, back-end databases, and analytics systems through cookies and other tracking technologies such as web beacons.
• If you opt-in to receive our marketing communications, we may collect Personal Information from you, including your name, email address, and preferences regarding our marketing communications.
• If you contact us, whether, through our Website, email, or by telephone, we may collect any Personal Information you disclose to us in the contact form, in your email, or during our telephone conversation, including your name, email address, telephone number, city and province, company, preferences regarding our marketing communications, and the nature of your inquiry.
• If you are a user of the BIS platform, your company administrator or designated representative may grant us access to additional Personal Information on the platform, including telephone or mobile phone number, profile name, image or avatar, employee ID number, employee department, job title, or worksite location, city, province/state, country, and postal code/zip code, and any other Personal Information submitted to or contained inaccessible records on the BIS platform.

How Do We Use Personal Information?

• The purpose(s) for which we use your Personal Information also depend on your relationship with us.
• We use recordings of training or demo sessions with Attendees for quality assurance, audit control, training with the Attendees and/or their representative, and internal training purposes to improve current and future training and/or content services.
• We may use the Personal Information of Clients or Account Holders to verify your identity; manage our relationship with you (e.g., registering your account; notifying you about changes to this Policy, asking you to leave a review or take a survey); and/or perform a contract we have with you, including to provide Services you have subscribed for. Client payment card information is used to manage payments, fees, and charges and collect and recover money owed to us. Contact information may be used to send you general (non-marketing) commercial communications, including those relating to safety training you have subscribed to receive from us.
• The information that we collect automatically from Website Visitors is used to provide and administer the Website and the Services and manage internal operations, including for troubleshooting, data analysis, testing, research, statistical and survey purposes, and to develop the Website and the Services to improve your experience. Website Visitors’ information may be combined with other information in order to form a view of what products, services and offers may be of interest to you and to assist us in providing you with relevant advertising or marketing.
• The Personal Information of Subscribers is used to send you tailored communications to keep you informed about products, Services, and promotions that may be relevant to you.
• The Personal Information of Contacts is used to answer your question or investigate and respond to your comment or complaint, to establish and manage a relationship with you, and to otherwise provide customer service or assistance to you.
• We may also use Personal Information in order to comply with applicable laws (for example, in response to a demand, request, order, warrant, or subpoena that has been lawfully issued by a court or other government authority), to prevent or detect fraud, to investigate a contravention of law or contract, in the case of an emergency that threatens the life, health or security of an individual, or as otherwise permitted or required by applicable laws.

When Do We Share or Disclose Personal Information?

• We may share your Personal Information amongst our subsidiaries, divisions, partners, and other affiliated companies, who generally use such Personal Information for the purposes enumerated in this Policy, as well as to bring to your attention other products or Services which we think may be of interest to you.
• We also may share or disclose Personal Information for other legal reasons, including for fraud prevention, in the event of a sale of all or part of our business, to comply with legal and regulatory requirements, and as otherwise permitted or required under applicable law.

How Do We Protect Personal Information?

• We have implemented safeguards to protect Personal Information under our control from loss, theft or unauthorized access, alteration or disclosure.
• Although we take steps to safeguard the Personal Information under our control, “perfect security” does not exist online or elsewhere.
• In particular, we cannot guarantee the security of information posted or transmitted using the Website, by email, or by other electronic means. Third parties may unlawfully intercept or access such information.
• Your Personal Information may be transferred to, or stored in, another country and accessible to foreign courts, law enforcement, and national security authorities in those other jurisdictions.

What Choices Do You Have?

• You may request access to your Personal Information that is in our possession, subject to certain limitations.
• You may also request that we update or correct the Personal Information in our possession. We will make reasonable efforts to fulfill such requests, again subject to certain limitations.
• You can contact us with questions or complaints about our handling of your Personal Information or to request access to or rectification of your Personal Information. You may also request written information about our policies and practices concerning service providers (including affiliates) outside of Canada or ask questions about the collection, use, disclosure, or storage of Personal Information by such service providers and affiliates outside Canada.
• You can ask us (or third parties acting on our behalf) to stop sending you marketing messages by contacting us.

Canada’s Anti-Spam Legislation (CASL)

Consistent with our Privacy Policy, you may have authorized us to communicate with you in writing or electronically, such as by email, social media, text, phone, or any form of electronic and internet-based methods using computers, smartphones, mobile or handheld devices, phone, or any future devices. You may unsubscribe anytime by either clicking an unsubscribe button; directly contacting us by phone, mail, or email; or providing reasonable notice by any other means.

Copyright

The Trimark People Solutions Incorporated websites are protected by copyright held by Trimark People Solutions Incorporated and its partners, affiliates, and subsidiaries. Your use of the Websites does not grant you any rights concerning the copyright.

Other Websites

Our website may contain links to third-party sites not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest you examine those sites' privacy statements to learn how your information may be collected, used, shared, and disclosed.

Acceptance on Someone Else’s Behalf

In the event you create an account on the Trimark People Solutions Incorporated website(s) on behalf of someone else, you represent and warrant that you have notified them of the Terms and Conditions and obtained their consent, and have the legal authority to agree to the Terms and Conditions on their behalf.

Cookies and your privacy choices

A cookie is a small file of letters and numbers, which may be stored on your device when you visit a website and contains information that is transferred to your computer. This information may be sent back to the website on each subsequent visit or to another website that recognizes that cookie. This information might be about you, your preferences, or your device and can help us provide you with a better online experience (for example, by measuring site visits and ensuring visitors can easily find what they are looking for). Cookies may also be used for marketing and advertising purposes. You can choose not to allow some types of cookies. You can either select “Allow All” cookies or adjust the toggle next to the different cookie categories below to either “Active” or “Inactive”; you can always change your cookie choice later on by accessing this menu via the “Privacy Center” link at the bottom of our website. Click on the different category headings below to find more information about each category of cookies and adjust your settings. Note that the duration of each cookie listed is a default period identified by the cookie, but the actual time will be subject to your privacy choices. You may periodically be asked to validate your privacy choices again by applicable laws. Choosing not to enable some types of cookies may impact your experience of the site and the services we can offer.

Strictly necessary cookies (Essential Cookies)

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions you make that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or set by default for security, network management, and accessibility purposes. You can set your browser to block or alert you about these cookies, which may cause some parts of the site not to work.

Behaviourally targeted advertising cookies

These cookies may be set through our site by our advertising partners. Those companies may use them to build a profile of your interests and show you relevant adverts on other sites, including social media. These cookies uniquely identify your browser and internet device to help advertisers understand your interests. If you do not allow these cookies, you will experience less targeted advertising.

Functionality cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of your requested services may not function properly.

Performance and analytics cookies

These cookies allow us to count visits and traffic sources to measure and improve our site's performance. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.