The purpose of this Privacy Policy (the “Policy”) is to inform you of how Trimark Safety Solutions, a division of Trimark People Solutions Incorporated, (referred to in this Policy as the “Company”, “we”, “us”, “our” and like terms) may collect, use, disclose and otherwise handle the Personal Information of Attendees, Clients, Website Visitors, Subscribers, and Contacts, each as defined below.
Some of our subsidiaries, divisions, partnerships, and other affiliated companies have their own privacy policies or notices, which can generally be accessed on their respective websites. We encourage you to read the privacy policies and notices on these websites to learn more about the manner in which our subsidiaries, divisions, partnerships and other affiliated companies may collect, use, disclose and otherwise handle your Personal Information.
Please read this Policy carefully before you provide us with your Personal Information. By providing us with your Personal Information, using the Services and/or visiting the Website, you agree to the collection, use, disclosure and other handling of your Personal Information in accordance with this Policy and as otherwise permitted or required by applicable laws.
We understand that your time is valuable. Therefore, we have set out below some important highlights of our Policy. You can obtain more information about how we collect, use, disclose, protect and otherwise handle your Personal Information by reviewing our full Policy and clicking on the links provided below.
In this Policy, the following terms have these meanings:
The type(s) of Personal Information that we collect from or about you, and the manner in which we collect or access such Personal Information, depend on the nature of your relationship with us.
In most cases, we collect Personal Information directly from you. For example, you may provide your Personal Information directly to us when you request the Services or assistance from us, become a Subscriber, or contact us with a question, comment or concern.
As described in greater detail below, we may also collect Personal Information about you using technology. For example, we may collect Personal Information about Website Visitors using cookies, web beacons and other tracking technologies. We may also record training sessions using the record feature on the videoconferencing platforms where we host training sessions.
In the event that you submit or make available Personal Information about another individual to the Company, you represent and warrant that you have obtained their lawful consent to submit or make available their Personal Information on their behalf.
If you attend a training or demo session that we host on a videoconferencing platform, we may record such sessions for quality assurance and internal training purposes. In such a case, we may collect your image/video likeness and any Personal Information shared during the session. If you do not agree to our collection of your image/video likeness, you may turn off your webcam or ask that your session not be recorded.
We collect Personal Information from our Clients and/or Account Holders in order to provide the Services to them. This Personal Information is generally submitted directly by you, and may include your name, profile name, email address, phone number, address, city, province/state, postal/zip code, business name, business address, industry, and profile photo or avatar.
If you subscribe for the Services, you may be required to provide your payment card details. All online card transactions for BIS products are processed by BIS. You should only provide your Personal Information to BIS after reviewing and confirming that you agree with the processing of your Personal Information as described in BIS’s Privacy Policy. We do not retain any record of your payment card information, unless you are purchasing a custom (i.e. non-BIS) product directly from us. We use your payment card information solely to process payments you make to us and for fraud prevention and detection purposes.
We and/or our service providers collect information from or about Website Visitors through the use of cookies, web beacons and other similar tracking technologies. A cookie is a small computer file or piece of information that may be stored in your device’s hard drive when you visit our Website. We may use information collected using cookies to improve our Website’s functionality and, in some cases, to provide visitors with a customized online experience.
We use the following categories of cookies on the Website:
Essential cookies
These cookies are essential to enable you to move around the Website and provide the Services. Essential cookies do not gather any information that could be used by us for marketing purposes. These cookies do not retain information beyond the end of your visit to the Website. Currently, the essential cookies used on the Website collect information such as your IP address, information about your internet service provider, computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, and time zone setting which we use to administer the Website and investigate security concerns.
Performance and analytics cookies
These cookies collect information about how you use the Website, including content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads; your Uniform Resource Locator (URL) clickstream to, through, and from our Website and Services, content you viewed or searched for, page response times, download errors, and page interaction information. All information that these cookies collect is aggregated and therefore cannot be used by the Company to identify a particular Website Visitor. We use the information collected using these cookies to improve how the Website works.
Functionality cookies
These cookies allow the Website to remember choices that a Website Visitor makes and provide enhanced, more personal features. For example, one of the cookies used on the Website enables you to stay signed into the Website and recognizes you when you visit the Website. The information collected using these cookies, does not allow us to track Website Visitors’ browsing activity on other websites.
Behaviourally targeted advertising cookies
The information collected using these cookies is used to deliver adverts more relevant to Website Visitors and their interests. This information is also used to limit the number of times an advert is displayed and help measure the effectiveness of an advertising campaign. For example, the Website uses ad conversion tracking and analytics tracking cookies, including from third party service providers such as Google Analytics. These cookies also remember that a Website Visitor has previously visited the Website. We may share information collected using these cookies, including your Uniform Resource Locator (URL) clickstream to, through, and from our Website and Services, content you viewed or searched for with third party organizations, including HostGater, MalCare, WordFence, Google, and Soapbox Studio, in order to help facilitate these advertising practices.
You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, that if you disable cookies, you may not experience optimal performance of our Website. For example, if you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign into an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites. If your browser includes Intelligent Tracking Prevention (ITP), preferences specific to our websites may reset on an ongoing basis. These resets are managed by your browser, not by us. Subscribers
If you register to receive our marketing communications (for example, our e-newsletter), we may collect Personal Information, including your name, email address, and preferences regarding our marketing communications. This information is provided by you at the time of registration.
If you utilize the “Contact” feature on the Website, we may collect any Personal Information you disclose in the contact form, including your name, email address, telephone number, message, and any other Personal Information included in your message to us.
If you email or telephone us, we may collect any Personal Information you disclose to us in your email or during our telephone call, including your name, contact information (e.g., telephone number), email address and the nature of your inquiry. We may log all such details in our customer relationship management tool to maintain a record of your inquiries and our responses to same.
We may have access to additional Personal Information as “master administrator” on the BIS platform, at the discretion of each company administrator and/or designated representative. This Personal Information may include:
The purpose(s) for which we use your Personal Information also depend on the nature of your relationship with us.
Information collected from or about our Clients may be used to verify your identity; manage our relationship with you (e.g., registering your account; internal accounting and administration; notifying you about changes to this Policy, asking you to leave a review or take a survey); and perform a contract we may have with you, including to provide the Services you have subscribed to (e.g., to allow you to access or view content on the Website), to provide customer service, to answer your questions and to respond to your requests. We may also create and maintain a customer profile to enable us to serve you better. Client payment information is used to manage payment, fees and charges and collect and recover money owed to us. Contact information may be used to send you general (non-marketing) commercial communications, including relating to safety training you have subscribed to receive from us.
Information collected about Website Visitors is used to provide and administer the Website and the Services and manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to develop the Website and the Services to improve your experience.
Website Visitors’ information may be combined with other information in order to form a view of what products, services and offers may be of interest to you and to assist us in providing you with relevant advertising or marketing.
For more information about how we use information collected from or about Website Visitors using cookies, please see above regarding the categories of cookies used on the Website.
When you sign-up to receive marketing communications, we may use your contact information to send you tailored communications to keep you informed about our products, Services and promotions, including communications related to our business or carefully selected third parties which we think may be of interest to you.
You can opt-out of receiving marketing and promotional communications at any time by clicking on the “unsubscribe” link included in our email communications or by contacting us as set forth in the Contact Us section below.
When you contact us with a comment, question or complaint, we may use your Personal Information to help us answer your question or investigate and respond to your comment or complaint. We may also use your Personal Information to establish and manage a relationship with you and to otherwise provide customer service or assistance to you.
Where we have been given access to additional Personal Information on the BIS platform, we will only use this information in order to fulfill our contractual obligations to Business Information Solutions (BIS) and to fulfill service delivery to you, your Employer or designated representative.
In addition to those purposes listed above, we may use your Personal Information to comply with applicable laws (for example, in response to a demand, request, order, warrant or subpoena that has been lawfully issued by a court or other government authority), to prevent or detect fraud, to investigate a contravention of law or contract, in the case of an emergency that threatens the life, health or security of an individual, or as otherwise permitted or required by applicable law.
To the extent permitted by applicable laws, the Personal Information that we collect or have access to may be shared by us with the following parties:
We may share your Personal Information amongst our subsidiaries, divisions, partners and other affiliated companies, who generally use such Personal Information for the purposes enumerated above, as well as to bring to your attention other products or Services they offer which we or they think may be of interest to you.
Our subsidiaries, divisions, partners and other affiliated companies may collect, use, disclose, store or otherwise handle Personal Information outside of Canada. More information can be found here:
There are certain services supplied to us by third parties. Currently, the types of service providers engaged by the Company who may have access to or handle Personal Information on our behalf are:
Our service providers may collect, use, disclose, store or otherwise handle Personal Information outside of Canada, including in the United States and countries listed in our service providers and third party service provider’s privacy policy and terms and conditions.
Please note that we may change or add third party service providers at any time, in our sole discretion, either in Canada or elsewhere. We encourage you to review our Policy from time-to-time to obtain updated information about our service providers.
Our websites and mobile applications may use social media features and widgets (“SMI”). These are provided and operated by third-party social media companies (e.g., Facebook, Instagram, LinkedIn) and either hosted by a third party or hosted directly on our website or mobile application. SMI may collect information such as the page you are visiting on our website/mobile application and your IP address.
Suppose you are logged into your account with a third-party company. In that case, the third party can link information about your visit to, and use of our website or mobile application to your social media account with them.
Similarly, the third party may record your interactions with the SMI Features and send us information in line with their policies, such as your name, profile picture, gender, friend lists, and any other information you have chosen to make available. We may share information with the third-party company to serve targeted marketing to you via the third-party social media platform. You can manage sharing information and opt-out from targeted marketing via your privacy settings for the third-party social media platform.
Your interactions with these SMIs are governed by the privacy policy of the third-party company providing them. For more information about the data practices of these third-party companies and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policies directly.
In accordance with applicable laws, we may disclose your Personal Information to third parties in connection with financing that we seek or in connection with a prospective or completed business transaction, including a merger, sale or transfer involving all or part of the Company or as part of a corporate reorganization or other change in legal form or corporate control.
There are circumstances where we may disclose or otherwise handle Personal Information without your knowledge, notice or consent, when required by law or lawful authority. For example, from time to time, we may be compelled by law to release information in connection with statutory reporting obligations, search warrants, court orders or bankruptcy or insolvency proceedings.
In certain circumstances, we may also be permitted by law to disclose or otherwise handle Personal Information without the knowledge or consent of the individual concerned. For example, we may disclose Personal Information without consent to investigate a potential breach of law or contract, to collect on a debt, or in certain emergency situations that threaten the life, health or security of an individual.
We may transfer or store your Personal Information outside of Canada, including to or in the United States. Personal Information transferred or stored outside of Canada will be subject to the laws of the jurisdiction(s) where it is transferred or stored, and may be accessible to foreign courts, law enforcement and national security authorities in the jurisdiction(s) where it is transferred or stored.
You may Contact our Managing Director at the information provided in the Contact Us section below to obtain written information about our policies and practices with respect to service providers (including affiliates) outside of Canada, or to ask questions about the collection, use, disclosure or storage of Personal Information by such service providers and affiliates outside of Canada.
Your Personal Information may be accessed by or disclosed to employees of the Company who have a need to know such information. Such employees may include the Managing Director, HR Advisor, HR Generalist, Learning and Development Specialist, IT Helpdesk, Network Administrator, Social Media and Communications Specialists and those within Corporate and or Shared Services depending upon the information they each require in order to perform their job duties and responsibilities.
We will store your Personal Information in Canada, including at our offices in British Columbia, and on third-party data servers (including servers hosted by AWS Canada). In addition, we may transfer or store your Personal Information outside of Quebec or Canada as laid out at “International Transfers of Personal Information” above.
The Company has implemented reasonable administrative, organizational, technical and physical measures in an effort to safeguard the Personal Information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.
Examples of the measures we currently use to protect Personal Information include, but are not limited to encryption, email filters, data retention policies, and confidentiality agreements with third parties.
Despite our implementation of these measures, posting or transmitting information via the Internet, including the Website, by email or by other electronic means, is not completely secure. Although we take steps to protect your Personal Information, we cannot guarantee that Personal Information that is handled by or transmitted to us, particularly by electronic means, will be completely secure. It is possible that third parties may unlawfully intercept or access such information.
We make every effort to maintain the accuracy and completeness of your personal information, which we store, and to ensure that all of your personal information is up to date. However, you can assist us considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal data relating to you. We will not be responsible for any losses arising from incorrect, inauthentic, deficient, or incomplete personal information that you, or a person acting on your behalf, provide us.
You should immediately inform us if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain permission before giving another person’s personal information to us.
We generally retain Personal Information for only as long as it is needed to accomplish the purpose(s) for which it was collected, or as needed for authorized, legitimate or legal purposes, in accordance with applicable laws. When Personal Information is no longer necessary or relevant for these purposes, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous, in accordance with applicable laws.
The criteria used to determine our retention periods include the following:
You may request access to your Personal Information that is in the possession of the Company. However, access may be declined where permitted or required by applicable laws. You may also request that we update or correct your Personal Information that is in the possession of the Company, subject to legal and actual limitations.
Where a request for access or rectification of Personal Information is declined, we will generally provide reasons for declining the request, subject to legal and actual limitations.
We may forward your request to access or rectify your Personal Information to a service provider or affiliated entity for the purpose of considering and giving effect to your request.
Our Website may contain links to such as BIS Safety Software | Training & Compliance Software (trainanddevelop.ca)that we do not own or operate. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully before using such websites and making your Personal Information available to their operators. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or share, secure and otherwise handle your Personal Information. This Policy does not address the privacy and data security practices of any third parties, including third party website operators.
Our Services are available for purchase only for those over 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under 18. If you know of or have reason to believe anyone under 18 has provided us with any personal information, please get in touch with us per the instructions below. If organizations use our “platform” to conduct or supplement their training services to those under 18, they do so at their peril and are subject to their own privacy and terms and conductions, and any other applicable governing bylaws, regulations and legislation.
Please contact Dee Sharma Managing Director, the contact information below if:
You may contact Dee Sharma by email at dee.sharma@trimarkps.ca, by telephone at 1-866- 530-9428 or by mail at the following address:
TriMark People Solutions Inc.
Office 1210
104 – 32615 South Fraser Way
This Policy was last updated on January 11, 2023.
We may revise and update this Policy from time to time in our sole discretion. When we do, we will let you know by appropriate means, such as by posting the revised Policy on this page with a new “last updated” date above. Any changes to this Policy will become effective when posted, unless indicated otherwise, and your subsequent provision of your Personal Information to us and/or use of our Website constitutes your agreement to the collection, use, disclosure and other handling of your Personal Information in accordance with the updated Policy.
